MICHONET Shipping, Exchange and Return Policy

MICHONET Shipping, Exchange and Return Policy

Shipments

Shipping costs

You can see the cost of each shipment at the time of purchase. This varies depending on the destination and the size or weight of the package, although in most cases, orders do not exceed 1 or 2 kg. The applicable rates are:

  • Peninsula: €5.95.
  • Balearic Islands: €10.
  • France, Germany, Italy, Belgium, United Kingdom, Holland, Luxembourg and Austria: €28.
  • Poland, Czech Republic, Denmark, Hungary and Switzerland: €31.
  • Canary Islands, Ceuta and Melilla: contact us at info@michonet.com
  • Rest of destinations: contact us at info@michonet.com

Delivery times

Orders are prepared from Monday to Friday from 8:00 a.m. to 12:00 p.m. once payment has been confirmed. If your purchase is received outside of these hours or on a Sunday or bank holiday, it will be arranged to be ready the next business day. Once the order is in the central warehouse, it is shipped via express courier so you will receive it as soon as possible. The delivery times are detailed below:

  • Peninsula: 1-2 business days.
  • Balearic Islands: 1-2 business days.
  • France, Germany, Italy, Belgium, United Kingdom, Netherlands, Luxembourg and Austria: 2-4 business days.
  • Poland, Czech Republic, Denmark, Hungary and Switzerland 4-5 business days.
  • Canary Islands, Ceuta and Melilla: contact us at info@michonet.com
  • Rest of destinations: contact us at info@michonet.com

*In case of delivery delays, check the tracking number sent by email. It is also recommended that you speak to the concierge of your building, maybe they have received the package there. If you have any questions, please contact us at info@michonet.com

Returns & Exchanges

You can choose to return the purchased product within a period of (15) days from the time of receipt of the product. To do this, you must process it through the following link https://go.ifreturns.com/es/michonet

To help us continue to improve, we appreciate you letting us know the reason for the return. If you request a size change, you must tell us the correct one.

For exchanges or returns, items must be sent:

  • In its original condition (including labels and packaging), along with any accessories related to them, and in conditions that demonstrate that the product has not been used, washed or damaged.
  • For partial returns, you must attach a copy of the invoice, clearly indicating which items are to be returned.

Important note: Until we receive the item in our warehouse it is your responsibility. We recommend that you send the item to us by courier or certified mail and keep the proof of shipping. The products to be returned may be exchanged for a refund of the amount or for a voucher of the same amount, or they will be exchanged for other items whose are equal or greater value.

* We are extending the return deadline until January 13.

How will I receive the amount of my exchange or return?

The return will be made after we have received the product, and we verify that it is returned in the same condition in which it left the warehouse. Once the return is approved, the refund will be made in the same way in which you made the original payment.

Do I have to pay anything for my return/exchange?

Shipping costs are not refundable.

Michonet only assumes shipping costs in the following case:

  • Erroneous shipments or defective products.
  • A change in size only in Iberian Peninsula.

FOR THE REST OF RETURNS, THE SHIPPING ARE ASSUMED BY THE CUSTOMER. OTHER COUNTRIES MUST ASSUME THE SHIPPING FOR SIZE CHANGES AND RETURNS.

When will I receive my refund?

When we verify that the items are in perfect condition and with their labels, you will receive an email confirming the refund.

No refunds will be accepted freight collect.

If you have any questions, do not hesitate to contact us at info@michonet.com or by calling +34 672 602 590

Free pick up and returns

If you want to pick up your order or return it at no additional cost you can go to any of our physical stores.

  • Madrid: Calle de Claudio Coello, nº 88, 28006 Madrid | Monday - Saturday from 10:30 to 20:30 | 683 343 129
  • Córdoba: Plaza Chirinos, nº 2, 14001, Córdoba | Monday - Friday from 10:00 to 14:00 and from 17:00 to 21:00| Saturday from 10:30 to 14:00 and from 17:30 to 21:00 | 744 704 322
  • Sevilla: Calle Rosario, nº 17, 41001, Sevilla | Monday - Saturday from 10:00 to 20:30 | 604 852 880